About the role

Requirements: What you'll need

Skills, Knowledge, Experience, and Qualifications

Criteria 1: Dynamics 365 Configuration, Customization & Development Experience

• Demonstrated hands on experience designing, developing, configuring, and extending Microsoft Dynamics 365 Customer Engagement (CE) solutions within enterprise IT environments, including:
• Experience implementing Dynamics 365 CE configurations and customizations, such as:
• forms, views, and dashboards
• workflows, business rules, and process automation
• security roles and data access configurations
• Development of custom components, plug ins, or extensions within Dynamics 365 CE using appropriate technologies, such as:
• C# / .NET
• JavaScript
• Power Fx (where applicable)
• Practical experience working with the Dynamics 365 platform and Dataverse, including:
• entity structure and relationships
• data handling, validation, and integrity
• platform extensibility capabilities
• Demonstrated ability to translate approved technical designs and user stories into functional, tested solution components in alignment with established architecture, security, and development standards.
• Experience enhancing or modifying existing Dynamics 365 CE solutions in post MVP or enhancement driven delivery phases, rather than greenfield development only.
• Demonstrated experience working in solution environments where Dynamics 365 CE integrates with other enterprise systems, including integration adjacent exposure to Finance & Operations (F&O) data structures, functional concepts, or integration touchpoints.

Criteria 2: Integration & Data Flow Implementation Experience

• Demonstrated experience implementing and supporting integrations and data flows between Microsoft Dynamics 365 Customer Engagement (CE) and other enterprise systems, including:
• Experience implementing integration components that connect Dynamics 365 CE with:
• enterprise systems
• external or third party applications
• supporting platforms or services
• Practical experience working with data flows and interfaces, including:
• data ingestion, transformation, and movement
• handling inbound and outbound data exchanges
• basic understanding of synchronous and asynchronous integration behavior
• Experience supporting integration scenarios involving Finance & Operations (F&O), including:
• exposure to F&O related data structures or functional concepts
• troubleshooting or supporting CE–F&O integration touchpoints
• (deep F&O development is not required)
• Familiarity with approved enterprise integration patterns and tools, such as:
• API based integrations
• service based or event driven approaches
• batch or scheduled data processing, where applicable
• Experience implementing or supporting integrations using Azure based integration or data platform components (e.g., integration services, data pipelines, security and identity considerations) at a development or support level.

Criteria 3: Quality, Testing & Production Readiness

• Demonstrated experience producing tested, production ready software solutions within enterprise IT environments, including:
• Experience developing and delivering unit tested and maintainable code, ensuring solutions meet functional, performance, and quality expectations.
• Practical experience supporting system testing, integration testing, and user acceptance testing (UAT) by:
• analyzing and resolving defects
• validating data accuracy and solution behavior
• addressing technical issues identified during testing
• Experience supporting deployment, go live, and post deployment stabilization activities, including troubleshooting issues in production or near production environments.
• Awareness of production readiness considerations, such as:
• error handling and logging
• performance and scalability impacts
• operational supportability and maintainability
• Experience working in delivery environments where quality and security standards must be met prior to release, including adherence to defined testing and release processes.

Criteria 4: Development Practices, Collaboration & Standards Adherence

• Demonstrated experience working within structured enterprise delivery environments, adhering to established development practices, standards, and collaborative team models, including:
• Experience following approved architecture, coding, and security standards when implementing solution components, rather than defining those standards.
• Familiarity with CI/CD and DevOps practices in enterprise environments, such as:
• participating in build and release pipelines
• using version control systems
• supporting automated deployment or testing processes
• Experience working collaboratively within cross functional delivery teams, including:
• developers, solution architects, business analysts, and testers
• internal staff and external/vendor resources
• Ability to contribute effectively within iterative or enhancement driven delivery approaches, including:
• adapting to evolving requirements
• supporting ongoing refinements post MVP
• Demonstrated ability to document technical work, follow delivery processes, and communicate implementation details to support team alignment and operational sustainability.

MUST HAVES:

• 5+ years of experience developing and supporting enterprise applications, including Microsoft Dynamics 365 Customer Engagement (CE).
• Proven experience implementing configurations, customizations, and integrations within complex enterprise environments.
• Experience supporting iterative or enhancement-driven delivery approaches, including post-Minimum Viable Product (MVP) solution evolution.
• Experience working within structured governance and security frameworks.
• Strong problem-solving, documentation, and communication skills, with the ability to collaborate effectively within technical delivery teams.
• Demonstrated experience working with Microsoft Dynamics 365 Finance & Operations (F&O), particularly in integration or data-interaction contexts, is strongly preferred.