About the role

Requirements: What you'll need

Skills, Knowledge, Experience, and Qualifications

Experience and Skill Set Requirements

• Minimum 7+ years of experience supporting, administering, and maintaining Oracle Siebel CRM environments in large enterprise organizations.
• Demonstrated experience with Siebel Server administration, including installation, configuration, patching, upgrades, and environment maintenance.
• Extensive experience managing multi-tier Siebel environments (Development, Test, UAT, Production) and supporting high-availability architectures.
• Experience troubleshooting Siebel performance issues, server bottlenecks, component failures, enterprise synchronization issues, and application outages.
• Proven experience administering Siebel Gateway, Siebel Enterprise Server, Siebel Web Server Extension (SWSE), and related infrastructure components.
• Experience performing Siebel migrations, deployments, repository management, and release management activities.
• Experience monitoring application health, capacity planning, log analysis, and implementing proactive maintenance procedures.

Knowledge

• Working experience with Oracle databases, including performance monitoring, SQL troubleshooting, and coordination with database administrators.
• Experience supporting integrations between Siebel CRM and external systems using web services, EAI, REST/SOAP services, and middleware platforms.
• Knowledge of ITIL-based service management processes, incident management, problem management, change management, and operational support.
• Experience developing and maintaining operational procedures, technical documentation, architecture diagrams, and support runbooks.
• Hands-on experience with Siebel Tools, repository development, and configuration management.
• Experience with Business Components, Business Objects, Applets, Views, Workflows, Assignment Manager, and Runtime Events.
• Experience developing and troubleshooting eScript, Browser Script, Business Services, and Workflow Processes.
• Experience with Siebel EAI, Integration Objects, XML, Web Services, and data migration utilities.
• Familiarity with Open UI configuration, customization, and troubleshooting.
• Experience supporting code promotions, repository merges, and deployment activities across environments.

Must Have: (Siebel Systems Admin)

• Minimum 7+ years of experience supporting, administering, and maintaining Oracle Siebel CRM environments in large enterprise organizations.
• Demonstrated experience with Siebel Server administration, including installation, configuration, patching, upgrades, and environment maintenance.
• Extensive experience managing multi-tier Siebel environments (Development, Test, UAT, Production) and supporting high-availability architectures.
• Experience troubleshooting Siebel performance issues, server bottlenecks, component failures, enterprise synchronization issues, and application outages.
• Proven experience administering Siebel Gateway, Siebel Enterprise Server, Siebel Web Server Extension (SWSE), and related infrastructure components.
• Experience monitoring application health, capacity planning, log analysis, and implementing proactive maintenance procedures.
• Working experience with Oracle databases, including performance monitoring, SQL troubleshooting, and coordination with database administrators.
• Experience supporting integrations between Siebel CRM and external systems using web services, EAI, REST/SOAP services, and middleware platforms.
• Experience with Siebel EAI, Integration Objects, XML, Web Services, and data migration utilities.

Nice to have

• Prior OPS or Public sector experience.