Senior Program Manager, Change Management Lead

About the role

Requirements: What you'll need

Skills, Knowledge, Experience, and Qualifications

Deliverables

Develop an Organizational Change Management Strategy

Collaborate with ministry partners, stakeholders and vendors to support designing, planning and implementing change initiatives.

Prepare and deliver an Engagement Plan and draft communication materials

Develop a Stakeholder Assessment and Management Plan

Complete Change Impact Assessment

Prepare Organizational Readiness Assessments

Develop a Change Champion Network Framework

Develop and Deliver a Training and Adoption Strategy

Develop an Operating Model Transition Roadmap

Prepare Executive Communications Materials

Develop a Benefits Realization Framework

Prepare progress and status reports for program directors and committees

Deliver a weekly Transformation Dashboard and Progress Reporting

Track and report program progress against identified success factors and key enablers

Establish and coordinate secretariat functions, processes, and tools, enabling program oversight from executive leadership teams/committees

Develop and deliver a Post-Implementation Adoption and Sustainability Plan

Experience and Skill Set Requirements:

Organizational Change Management Leadership

Experience leading complex organizational transformation and change management initiatives.

Knowledge and application of industry-standard change management frameworks and methodologies.

Experience conducting stakeholder analysis, impact assessments, readiness assessments, and change planning.

Demonstrated success driving organizational adoption and culture change.

Experience establishing change governance and performance measurement frameworks.

Strategic Communications and Stakeholder Engagement

Experience designing and executing large-scale communications and engagement strategies.

Experience developing executive-level communications, presentations, key messages, and engagement materials.

Strong facilitation skills for leadership workshops, town halls, focus groups, and stakeholder consultations.

Experience managing diverse stakeholder groups with competing priorities.

Program and Transformation Management

Experience managing multi-workstream transformation programs with significant organizational impacts.

Ability to develop integrated plans, governance models, risk management frameworks, and benefits realization strategies.

Experience managing interdependencies across business, technology, HR, communications, and operational teams.

Demonstrated ability to monitor and report on program health, outcomes, and transformation progress.

Public Sector and Operating Model Experience

Experience working within public sector environments, including governance, approvals, accountability requirements, and labour relations considerations.

Knowledge of organizational design, operating model transformation, and enterprise service delivery environments.

Familiarity with Government of Ontario, GovTechON, CCOM, and product-based delivery principles is considered an asset.

Measurement, Reporting, and Tools

Experience developing KPIs, adoption metrics, readiness measures, and benefits realization frameworks.

Experience using tools such as Azure DevOps, Microsoft 365, Power BI, SharePoint, and project portfolio management tools.

Ability to develop executive dashboards, reporting packages, and governance materials.

Must Have

Experience leading complex organizational transformation and change management initiatives.

Knowledge and application of industry-standard change management frameworks and methodologies.

Experience conducting stakeholder analysis, impact assessments, readiness assessments, and change planning.

Demonstrated success driving organizational adoption and culture change.

Experience establishing change governance and performance measurement frameworks.

Experience designing and executing large-scale communications and engagement strategies.

Experience developing executive-level communications, presentations, key messages, and engagement materials.

Experience working within public sector environments, including governance, approvals, accountability requirements, and labour relations considerations.

Nice to Have

Familiarity with Government of Ontario, GovTechON, CCOM, and product-based delivery principles is considered an asset.