About the role
Senior Program Manager, Organizational Change & Transformation
Experience and Skill Set Requirements
Organizational Change Management Leadership
- Experience leading complex organizational transformation and change management initiatives.
- Knowledge and application of industry-standard change management frameworks and methodologies.
- Experience conducting stakeholder analysis, impact assessments, readiness assessments, and change planning.
- Demonstrated success driving organizational adoption and culture change.
- Experience establishing change governance and performance measurement frameworks.
Strategic Communications and Stakeholder Engagement
- Experience designing and executing large-scale communications and engagement strategies.
- Experience developing executive-level communications, presentations, key messages, and engagement materials.
- Strong facilitation skills for leadership workshops, town halls, focus groups, and stakeholder consultations.
- Experience managing diverse stakeholder groups with competing priorities.
Program and Transformation Management
- Experience managing multi-workstream transformation programs with significant organizational impacts.
- Ability to develop integrated plans, governance models, risk management frameworks, and benefits realization strategies.
- Experience managing interdependencies across business, technology, HR, communications, and operational teams.
- Demonstrated ability to monitor and report on program health, outcomes, and transformation progress.
Public Sector and Operating Model Experience
- Experience working within public sector environments, including governance, approvals, accountability requirements, and labour relations considerations.
- Knowledge of organizational design, operating model transformation, and enterprise service delivery environments.
- Familiarity with Government of Ontario, GovTechON, CCOM, and product-based delivery principles is considered an asset.
Measurement, Reporting, and Tools
- Experience developing KPIs, adoption metrics, readiness measures, and benefits realization frameworks.
- Experience using tools such as Azure DevOps, Microsoft 365, Power BI, SharePoint, and project portfolio management tools.
- Ability to develop executive dashboards, reporting packages, and governance materials.
Deliverables
The Senior Program Manager will be responsible for delivering:
- Develop an Organizational Change Management Strategy
- Collaborate with ministry partners, stakeholders and vendors to support designing, planning and implementing change initiatives.
- Prepare and deliver a Engagement Plan and draft communication materials
- Develop a Stakeholder Assessment and Management Plan
- Complete Change Impact Assessment
- Prepare Organizational Readiness Assessments
- Develop a Change Champion Network Framework
- Develop and Deliver a Training and Adoption Strategy
- Develop an Operating Model Transition Roadmap
- Prepare Executive Communications Materials
- Develop a Benefits Realization Framework
- Prepare progress and status reports for program directors and committees
- Deliver a weekly Transformation Dashboard and Progress Reporting
- Track and report program progress against identified success factors and key enablers
- Establish and coordinate secretariat functions, processes, and tools, enabling program oversight from executive leadership teams/committees
- Develop and deliver a Post-Implementation Adoption and Sustainability Plan
- Other duties as assigned
Must Have
- 10+ Years of Experience leading complex organizational transformation and change management initiatives.
- Knowledge and application of industry-standard change management frameworks and methodologies.
- Experience designing and executing large-scale communications and engagement strategies.
- Strong facilitation skills for leadership workshops, town halls, focus groups, and stakeholder consultations
- Experience developing KPIs, adoption metrics, readiness measures, and benefits realization frameworks.
- Ability to develop integrated plans, governance models, risk management frameworks, and benefits realization strategies.
