Change Management Specialist

About the role

Requirements: What you'll need

Skills, Knowledge, Experience, and Qualifications:

Change Management Strategy & Execution:

• Demonstrated experience in leading large-scale enterprise-level change initiatives.
• Demonstrated ability to develop and implement change management strategies supporting digital transformation, e.g., enterprise platform onboarding projects.
• Experience conducting stakeholder impact assessments and readiness evaluations
• Proven success in driving adoption and minimizing resistance in complex environments
• Ability to create and execute multi-year change roadmaps

Stakeholder Engagement & Communication:

• Strong facilitation and interpersonal skills
• Experience developing communication plans and materials for diverse audiences
• Ability to build trust and consensus across technical and non-technical stakeholders
• Experience conducting workshops, briefings, and training sessions
• Experience in developing and maintaining effective partnerships with leaders and stakeholders, gather organizational information, and provide strategic advice and co-ordination.

Governance, Performance Measures and OPS Context:

• Experience supporting complex multi-organizational governance processes and executive approvals
• Ability to align change initiatives with enterprise architecture and strategic priorities.
• Experience developing KPIs and metrics to assess change effectiveness
• Ability to conduct post-implementation reviews and lessons learned for continuous improvement
• Familiarity with Ontario Public Service (OPS) or similar government environments, including understanding of regulatory compliance service delivery contexts.

MUST HAVES:

• Demonstrated experience in leading large-scale enterprise-level (multi-ministry) change initiatives.
• Ability to develop and implement change strategies in multi-stakeholder environments, aligned with enterprise IT goals.
• Ability to create and execute multi-year change roadmaps for the business stakeholders
• Experience developing communication plans and craft clear, compelling materials (e.g., decks, newsletters, FAQs) for diverse audience, including executive-level communications, able to present complex ideas clearly and persuasively.
• Experience conducting workshops, briefings, and training sessions