Senior Business Analyst

About the role

Requirements: What you'll need

Skills, Knowledge, Experience, and Qualifications

Business Analysis and Technical Skills

• Experience leading and conducting business analysis for business projects to assess clients' business problems or opportunities, document the technical business requirements to meet the functional requirements.
• Experience developing context diagrams, use cases and use case models.
• Experience developing process maps, stakeholder maps and assessments.
• Experience creating systems diagrams
• Experience writing business cases and conducting options analysis
• Experience developing cost-benefit analysis, and conducts feasibility studies for business I&IT initiatives.
• Experience developing functional and non functional requirements, leading and facilitates in-depth workshops to elicit, review, document and confirm business requirements, business process reengineering, business models, business rules and user interface design, in order to create the technical framework/specifications for development of the business solution and/or infrastructure services or platforms.
• Experience developing performance measures for a projects and lines of business
• Hands-on experience developing effective use cases and user stories

Business Analysis

• Leads and conducts business analysis both on an ongoing basis and for business projects to assess clients' business problems or opportunities, document the technical business requirements to meet the functional requirements, ensuring alignment with the OPS project management and related methodologies.
• Applies re-engineering concepts to promote business improvements through alternative, cost effective service delivery approaches.
• Conducts ongoing business analysis activities and analysis within all phases of the project life cycle, including initial technical requirements, detailed plan of business analysis activity, business modeling, analysis of business transformation, new business development and acquired solutions, continual refinement of business requirements and identification of significant changes in requirement documentation and maintenance of approved business requirement.
• Develops strategies, prepares business cases and cost-benefit analysis, and conducts feasibility studies for business I&IT initiatives.
• Oversees ongoing production support and configuration management.
• Leads and participates in the process for requests for proposals, with a focus on client requirements and evaluation of vendor responses for I&IT business and/or infrastructure solutions.
• Leads and facilitates in-depth workshops to elicit, review, document and confirm business requirements, business process reengineering, business models, business rules and user interface design, in order to create the technical framework/specifications for development of the business solution and/or infrastructure services or platforms.
• Develops performance measures for business analysis evaluation and conducts follow-up assessments to ensure compliance with client cluster and corporate I&IT strategies, policies and priorities.
• Manages the problem identification and resolution activity to ensure timely resolution of production problems.

Experience

• Experience on a medium sized project as a business analyst or functional consultant
• Conduct gap analysis between current-state and future-state processes.
• Support digital transformation initiatives focused on customer engagement and service excellence.
• Experience Enterprise business architectural concepts in order to ensure that recommended technologies are consistent with OPS standards.
• Experience developing business cases from start to finish
• Experience with the software development life cycle, software design, development and integration, database concepts, user interface design principle, change management, quality assurance, risk management, disaster recovery planning, business continuity planning to develop solutions and/or infrastructure services to satisfy business needs.
• Experience conducting business analysis reviews, recommending options & changes and contingency provisions.
• Experience providing technical leadership, functional business analysis and architecture expertise to project staff, colleagues and clients.
• Service delivery management, portfolio, program/project management and resource management to manage the business analysis to clients and provide recommendations on clients' I&IT business and infrastructure needs.
• All aspects of business analysis including enterprise level and client program area business analysis and modeling expertise; related business analysis tools, technology, processes, and methodologies; business analysis-related technical and business planning.
• I&IT Cluster and corporate policies, directives, guidelines and procedures related to service delivery processes, enterprise business architecture, current trends and technologies relate to business driven IT solutions to provide practical expertise to meet business needs, ensure traceability of business requirements to I&IT solutions and ensure compliance with OPS I&IT policies and standards.
• Clients' policies and programs, business goals and objectives, plans, issues and resources and linkage to understand business needs, identify partnership opportunities and match technology solutions to business requirements and provide advice on application of I&IT.
• Enterprise business architectural concepts in order to ensure that recommended technologies are consistent with OPS standards.
• Software development life cycle, software design, development and integration, database concepts, user interface design principle, change management, quality assurance, risk management, disaster recovery planning, business continuity planning to develop solutions and/or infrastructure services to satisfy business needs.
• Analyzing and problem solving skills to:
• Assess clients' business requirements, identify best technology solutions from among alternatives to ensure clients' expectations are satisfied in the cost effective manner, both for individual issues and longer-term overall requirements.
• Evaluate directions, trends, standards and policies in a complex and evolving environment using multiple sources of guidance; identify requirements, develop options and make recommendations on general and specific information architecture and data management issues.
• Planning, coordinating and leading all phases of assigned business analysis, process improvements, architecture or infrastructure projects or services within risk, time and resource constraints to meet client needs.
• Ensuring the quality of business solution recommendations and implementation and ensuring integration with enterprise and cluster standards and directions.
• Conducting business analysis reviews, recommending options & changes and contingency provisions.
• Provides technical leadership, functional business analysis and architecture expertise to project staff, colleagues and clients.

Must Have

• Experience implementing best practices for Customer Service, Case Management, and Inquiry Management processes by leveraging Microsoft Dynamics 365 Customer Service and Power Platform capabilities to improve service delivery, agent productivity, and customer experience.
• Experience leading and conducting business analysis for business projects to assess clients' business problems or opportunities, document the technical business requirements to meet the functional requirements.
• Experience developing context diagrams, use cases and use case models.
• Experience developing process maps, stakeholder maps and assessments.
• Experience creating systems diagrams
• Experience writing business cases and conducting options analysis