About the role

Requirements: What you'll need

Skills, Knowledge, Experience, and Qualifications

Business Analysis & Requirements Management

• Extensive experience providing business analysis services for complex I&IT initiatives with diverse business and technology stakeholders.
• Expertise eliciting, analyzing, documenting, validating, prioritizing, and managing business, functional, non-functional, process, and data requirements.
• Experience facilitating requirements gathering activities using techniques such as interviews, workshops, focus groups, and stakeholder consultations.
• Proven ability to establish and maintain end-to-end requirements traceability from business objectives through implementation and operational transition.
• Experience developing use cases, business rules, process models, data models, workflows, and requirements specifications.
• Experience using requirements management and traceability tools such as Azure DevOps, IBM DOORS, or equivalent platforms.
• Ability to align requirements with business objectives, strategic priorities, solution decisions, and project outcomes.

Business Process Analysis & Strategic Advisory Skills

• Strong analytical and critical thinking skills to assess complex business problems, opportunities, risks, and strategic objectives.
• Experience conducting current-state and future-state analysis and identifying opportunities for business process improvement and service modernization.
• Expertise applying business process re-engineering methodologies to support efficient and cost-effective service delivery models.
• Experience supporting large-scale transformation, modernization, migration, and enterprise-wide change initiatives.
• Ability to evaluate alternatives, develop evidence-based recommendations, and support informed decision-making.
• Experience translating business, process, and data requirements into specifications that support technology solution design and implementation.
• Awareness of emerging I&IT trends, technologies, and industry best practices.

Governance, Risk Management & Quality Assurance

• Experience developing and maintaining business analysis governance frameworks, standards, policies, processes, and quality controls.
• Experience developing governance artifacts including business cases, cost-benefit analyses, feasibility studies, options analyses, decision papers, risk assessments, and executive briefings.
• Proven ability to identify, analyze, document, and manage risks, issues, assumptions, dependencies, constraints, and mitigation strategies.
• Experience ensuring compliance with OPS Unified Project Management Methodology, Enterprise Architecture standards, system development methodologies, and project gating requirements.
• Experience maintaining comprehensive documentation, approvals, traceability artifacts, governance decisions, and audit records.
• Experience developing and monitoring performance measures, benefit realization metrics, and post-implementation evaluations.

Must Have

• Extensive experience providing business analysis services for complex I&IT initiatives with diverse business and technology stakeholders.
• Expertise eliciting, analyzing, documenting, validating, prioritizing, and managing business, functional, non-functional, process, and data requirements.
• Experience facilitating requirements gathering activities using techniques such as interviews, workshops, focus groups, and stakeholder consultations.
• Strong analytical and critical thinking skills to assess complex business problems, opportunities, risks, and strategic objectives.
• Experience conducting current-state and future-state analysis and identifying opportunities for business process improvement and service modernization.
• Proven ability to identify, analyze, document, and manage risks, issues, assumptions, dependencies, constraints, and mitigation strategies.
• Experience ensuring compliance with OPS Unified Project Management Methodology, Enterprise Architecture standards, system development methodologies, and project gating requirements.
• Proven ability to facilitate business, technical, and executive stakeholders through complex discussions, competing priorities, and decision-making processes.
• Advanced Microsoft 365, Teams, Word, Excel, PowerPoint, Visio, Azure DevOps, and business modelling tools.