Technical Writer

SCOPE: 

Planning, design and development of JVN eSMT CMDB procedures for how to upload and enter past, current and future project inventory into eSMT CMDB system either in bulk or individually or other scenarios 

·        Procedural Documents for upload and enter past project inventory into eSMT CMDB system 

·        Procedural Documents for upload and enter current project inventory into eSMT CMDB system 

Procedural Documents for upload and enter future project inventory into eSMT CMDB system 

Skills

Experience and Skill Set Requirements

Mandatory Requirements:

·        At least 5 years of audio visual and/or video conferencing industry experience 

·        At least 10 years of technical writing experience 

      Experience in the creation of technical project and user documentation, including procedures at the specified experience level 

·        Experience with a wide range of technical writing methods, tools and techniques and knowledge of industry standards and best practices 

·        Knowledge and experience in developing on-line documentation 

·        Knowledge and experience with at least one platform 

·        Knowledge and experience with communications protocols 

·        Knowledge and experience with tools for the creation, distribution and maintenance of project and user documentation 

·        Excellent verbal and written communication skills; presentation skills; and interpersonal skills 

·        Ability to communicate with wide range of audiences 

·        Ability to create a quick start guide covering the main steps a user will follow 

·        Ability to create a detailed configuration/administrative guide to users covering all details required 

·        Experience and ability to create a glossary or list of terms and definitions Experience with office automation suites, presentation tools, and at least one authoring package 

·        A team player with a track record for meeting deadlines 

·        Proficiency in English 

·        Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards 

Skilled at using standard technical writing tools such as Microsoft Office and/or Adobe Technical Communication Suite 

Project Management Skills 30 points 

Oral and written communication skills, Interpersonal and consultative skills, Facilitation skills

Technical Skills 30 points

Programming languages, Common operating systems, Software proficiency

Communication Skills 30 points 

Writing skills, Negotiating skills

Public Sector Experience 10 points

5 years of experience 

Knowledge Transfer: 

Project documents

Project communications

Knowledge to be transferred: Project Coordinator/Team Members 

Details: 1:1 meetings / team meetings / documentation on SharePoint site, throughout the duration of the project life cycle etc.

Must haves:

At least 5 years of audio visual and/or video conferencing industry experience

At least 10 years of technical writing experience 

HOW TO APPLY

Please apply for this opportunity by sending your resume directly to careers@wirehead.com

We thank all candidates for their interest but advise that only candidates selected for interviews will be contacted directly. Rest assured that your resume will be kept on our database and will be considered for all future opportunities. 

For more information, please visit us at: http://www.wirehead.com

For a full list of our job postings: http://www.wirehead.com/current-jobs

***This opportunity is located in Toronto; preference will be given to local candidates. Wirehead does not offer a relocation package. 

We encourage you continue to refer to our Job Listing page as new opportunities become available and updated on a regular basis. Thank you again for your interest in Wirehead!

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