Privacy Policy

Our commitment

Wirehead Canada ("Wirehead Corporation and Wirehead Group of Companies") respects and complies with all Canadian requirements to protect identifiable information about you ("Personal Information"). The purpose of this Privacy Policy is to inform you about why we collect and how we use your personally identifiable information ("Personal Information"), and to provide you with contact information should you have any questions or concerns about Wirehead’s privacy practices.

Wirehead Canada protects the Personal Information that you provide to us. Wirehead only collects, uses and discloses Personal Information that you supply in order to provide you with the services you have requested.

Why do we have a privacy policy?

Wirehead is committed to privacy for everyone who accesses the site. Under the Canadian Data Protection Act, we must comply with certain regulations which are designed to ensure that any data you provide to us is processed with due care and attention.

What sort of data do we collect?

Wirehead collects personal data about you to help in the recruitment process. This data consists of information such as your name, address, e-mail address, or if you apply to come and work with us, your resume and references (including all the information that you may provide in such documents). Work and education history and your responses to and the results of assessments administered through the site. We also collect information in the aggregate to provide us with a better understanding of the users of our website as a group, but which does not contain personally identifiable information.

Why do we process this personal data?

We process this personal data as necessary to aid the recruitment process. We may also use data collected in the aggregate to help us to understand our users as a group so that we can provide you with a better service.

How do we use personal information?

Wirehead Canada may use your Personal Information for the following purposes:

  • Responding to your requests for information regarding Wirehead products, services and pricing information
  • Matching your profile against our client requirements
  • If you apply for a position with Wirehead Canada, to review your resume, verify your background and experience, contact any references you may provide and otherwise determine your suitability for a position
  • Improving our products and services by better understanding your needs
  • In order to conduct customer satisfaction surveys
  • In order to contact you with information on products and/or services

Why do we collect and process sensitive personal data?

We collect and process sensitive personal data only so far as is necessary to ensure we conform with legal requirements, for example under the equality of opportunity laws. By using this website and by registering your details with us, you consent to us collecting and processing sensitive personal data supplied by you and disclosing this information to prospective employers and clients in connection with the recruitment process.

Do we pass data to third parties?

Disclosure of your personal information

Wirehead Canada does not sell, or trade your Personal Information to third parties.

Where necessary we may pass data to third parties that help us to process data and to prospective or intended employers or customers for the purpose of recruitment. We may also share aggregate information with selected third parties but we do not disclose individual names or any identifying information.

How is this data safeguarded?

The security of your data is extremely important to us. Access to your personal data is only provided to our staff and third parties who help us to process data and, in order to help with the recruitment process, to prospective employers or customers.

Wirehead uses standard industry practices to safeguard the confidentiality of your Personal Information. Wirehead treats this data as an asset that must be protected against loss and unauthorized access. We employ many different security techniques to protect such data from unauthorized access by users inside and outside the company. Wirehead stores most of its electronic and paper documents at its head office in Toronto, Canada.

Unfortunately, perfect security does not exist on the Internet, and therefore, Wirehead Canada makes no representations or warranties with regard to the sufficiency of these security measures with respect to on–line activities.

Retention of your personal information

Wirehead Canada will only keep your Personal Information for as long as it is required for internal business purposes and in order to satisfy various accounting and legal requirements. When we no longer require your Personal Information, we will take steps to ensure that is destroyed, or that your personally identifiable information is removed.

How do we let you know if our policy changes?

Any policy changes, either due to business reasons or future changes in legislation, will be posted on this page and, if substantial, may be promoted on the website or through e-mail notification.

Contacting Wirehead Canada about your personal information

If you wish to withdraw or change your consent to Wirehead Canada’s use and disclosure of your Personal Information, or if you would like to contact us with a question or complaint regarding our use or disclosure of your Personal

Information, please contact our Privacy Officer at 1.888.804-5866 or send an email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it.

Complaints about privacy

Please contact Wirehead Canada’s Privacy Officer at 1.888.804-5866 or send an email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it. if you have any concern about the handling of your Personal Information. If you are unhappy about the way we have handled your questions or complaints, you may also contact the office of Canada’s Privacy Commissioner at:

112 Kent Street
Place De Ville
Tower B 3rd Floor
Ottawa, Ontario
K1A 1H3

Phone: 1.613.995.8210
Toll-free: 1.800.282.1376
Fax: 613.947.6850
TTY: 613.992.9190

Terminology

Aggregate - this is when all data is collected and processed as a total to enable us to look at such information as demographic and geographic trends, so that we can try to produce a better service in the future.

Archiving - this is the process where candidate users are asked if they want their personal data to remain on the Wirehead.ca database. If a user does not indicate that they wish their details to be retained, their record is deleted from the database. This means that the candidate will not be able to sign in to Wirehead.ca and also means that their details will not be accessible by any recruiters using Wirehead.ca. Please note this process is carried out in accordance with the Employment Agencies Act and the Data Protection Act.

Data - information which is being processed by equipment operating automatically in response to instructions given for that purpose, is recorded with the intention that it should be processed by means of such equipment, is recorded as part of a relevant filing system or with the intention that it should form part of a relevant filing system or forms part of an accessible record.

Personal data - data which relates to a living individual who can be identified from those data, or from those data and other information which is in the possession of, or is likely to come into the possession of, Wirehead.

Privacy policy - this is a statement by Wirehead Canada, which explains the ways that we try to protect our users' privacy.

Recruitment process - the process of gaining employment and recruiting new staff and the ongoing administrative process involved once a user has gained employment or recruited new staff.

Wirehead - Wirehead Corporation Canada and its subsidiary/associated companies.

Third Parties - these are companies and people other than Wirehead and the group of companies of which it is part.

Users - people who use our website and register their details with us for the purposes of recruitment, either to gain employment or for the purposes of recruiting new staff.